I don't have a Credit Card you accept - what are my options?

The simplest solution if you don't have a credit card that's accepted in the Digital Rowing Online Store is to ask another person with a suitable credit card to make the purchase for you and then repay them. Digital Rowing normally only takes payment via credit card purchases in our Online Store, so any alternative method, for example sending a check or money order is more complicated and takes some time to complete. If you need assistance, please contact assist@digitalrowing.com.

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Can our organization pay via an Invoice rather than a Credit Card?

If your organization has an account with a Concept2 Distributor in your country, then you may be able to purchase RowPro from your Concept2 Distributor. If this is not possible, please contact assist@digitalrowing.com for assistance.

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I have a Coupon - how do I use it?

There is a place to enter your coupon number below where you select the product you are purchasing in the Digital Rowing Online Store.

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Where can I get a receipt?

Digital Rowing recommends you print out the Store Confirmation page after you complete your purchase as this has all the details you require and can be used as an invoice or a receipt. If you require a separate receipt, log into your account at www.digitalrowing.com/account, go into My Licenses, and click the product name of your license.

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How soon after purchasing will I get my product license?

Immediately. When your purchased is completed and you see the Store - Confirmation page, your product license will already be in your account at www.digitalrowing.com/account.

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Where do I get the software I have purchased?

You can download the RowPro software from www.digitalrowing.com/download. Note that whichever RowPro license you have purchased, the software package is the same. It is the license that makes the software run as a specific RowPro Edition with a specific number of users and ergs.

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The license size I want is not listed - what are my options?

Digital Rowing can create licenses of any size in special cases where one of the standard licenses is not suitable. If you need a special license, please contact assist@digitalrowing.com.

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Are permanent licenses available for the School Edition or Gym Edition?

RowPro School Edition and Gym Edition are normally only available with an annual license. This provides two major advantages over a permanent license: You can change the number of users and ergs every year so you're not stuck with a license that's the wrong size if your needs change. All upgrades are free while your annual license is current, so you never need to buy upgrades. If you would prefer to buy RowPro School Edition and Gym Edition with a permanent license, please contact assist@digitalrowing.com.

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Can I activate the download version of the software with a box product license?

Yes you can. Just download the software and activate it exactly as though you had just purchased a download license.

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Can I upgrade from an annual license to a permanent license?

If you have a RowPro Home Edition annual license you can upgrade this to a permanent license.

To do this, just buy a permanent license in the Online Store. Then when you next activate RowPro it will have a permanent license.

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How do I buy a version upgrade?

In the Digital Rowing Online Store, click the Upgrade tab and follow the steps there.

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My annual license has expired - what are my options?

You can purchase a renewal the same way you purchased the original license. The pricing for each subsequent year is the same as for the first year. If you have a RowPro Home Edition annual license, you may if you prefer buy a permanent license instead of buying another annual license. See the Upgrade FAQs below for details.

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